Overview

The IT Technician plays a vital role in ensuring that our technology systems run smoothly and efficiently. This position involves troubleshooting technical issues, maintaining hardware and software, and providing support to staff and volunteers, ultimately helping us to maximize our impact in the community.

Responsibilities

• Provide technical support for hardware and software issues.
• Install and configure computer systems, networks, and peripherals.
• Troubleshoot and resolve IT-related problems in a timely manner.
• Maintain and update inventory of IT equipment and software.
• Assist in the implementation of new technologies and systems.
• Ensure data security and backup procedures are followed.
• Train staff on IT tools and best practices.
• Collaborate with external vendors for IT services and support.
• Monitor system performance and recommend improvements.

Interview questions to ask

1. Can you describe a time when you had to troubleshoot a complex technical issue? What steps did you take to resolve it?
2. Imagine a scenario where a team member reports a critical software issue just before a big project deadline. How would you prioritize and handle this situation?
3. What is your experience with managing IT infrastructure in a nonprofit setting? How do you think it differs from the corporate world?
4. Tell us about a time you had to explain a technical concept to someone without a technical background. How did you ensure they understood?
5. How do you stay current with the latest technology trends and updates? Can you give an example of how you've applied new knowledge in a previous role?
6. The organisation, collaboration is key. How do you approach working with teams across different departments to solve IT-related challenges?
7. What values do you believe are essential for an IT Technician working in the nonprofit sector, and how do you embody those values in your work?
8. Describe your experience with data security and privacy. What measures do you believe are essential to protect sensitive information in a nonprofit organization?
9. Can you share a project where you implemented a new technology or system? What were the challenges and outcomes?
10. How do you handle stress and tight deadlines, especially when multiple IT issues arise at once?
11. What role do you believe technology plays in advancing the mission of a nonprofit organisation?
12. Can you give an example of a time you went above and beyond to support a team member or improve a process? What motivated you to do so?